QUESTIONS AND ANSWERS
Where are Derma Series products created?
The formulas are developed in Switzerland. Production of products in cooperation with our partnered laboratories is located in Switzerland, Germany, France, Italy, Israel and Spain. Each laboratory has a specialization in different areas of cosmetology and dermatology.
Why does it say “reNeo cosmetics” on some labels of make-up products?
reNeo cosmetics is a group of companies that owns European brands:
- Derma Series – professional cosmetics
- Peel Expert – acid peels
- reNeo manicure – professional manicure
- reNeo cosmetics make-up – make-up
- Neothrix – professional trichological line, scalp & hair care
How to get the price?
Prices, technical files, cost of procedure and its calculation are available only for cosmetologists registered on the website.
Registration is easy and takes less than a minute.
After the registration you will get an access to special prices for cosmetologists, wide range of non-stop sales, opportunity to accumulate cashback and study online. Also, by clicking on the button “price list” on the home page, you will be able to download it.
You can download catalog without prices here: CATALOG
How to start working with Derma Series?
Derma Series offers clear and understandable structure of skin care procedure protocols. Four mandatory steps of the procedure guarantee the achievement of the declared result. And four additional steps, you can add based on your individual judgement. However, each of them greatly increases the effectiveness of the procedure. It also helps you to adjust the cost and the duration of the procedure.
Procedure protocols are created based on the main skin problems. They include the list of recommended products and how to apply them during the procedure.
Use Derma Series protocols, watch the appropriate training videos, perform the procedure, and prescribe home care products for your clients.
What benefits do I get from registering on the website?
Registration allows you to:- participate in Non-Stop sales
- see the cost of procedures and prices of all products
- study online at your convenience, anywhere anytime
- accumulate cashback and use it to pay for your orders
- get access to Derma Series studies, training courses and a possibility to get a diploma after passing the test
Is it possible to exchange or return the goods?
Yes!
Please always check the order carefully when you receive it and keep the accompanying documents.
If any problem appears with a product you received, please notify us by emailing at info@reneo-cosmetics. Describe the situation briefly and attach photos or videos of the product.
Our manager will offer possible solutions and if necessary, will arrange the exchange or return of the product.
